These Terms & Conditions govern your use of the Turkeymed website, www.turkeymed.net, and your interaction with Turkeymed through our website, consultation forms, communication channels, and related services.

By using our website or requesting information or services from Turkeymed, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with them.

If you do not agree with these Terms & Conditions, please do not use our website or services.

1. About Turkeymed

Turkeymed is a medical tourism and healthcare service provider based in Istanbul, Türkiye.

Turkeymed assists international patients with information, consultation coordination, treatment planning, and, where applicable, travel-related arrangements connected with medical treatments in Türkiye.

Contact:

Turkeymed
Istanbul, Türkiye
Email: [email protected]
Website: www.turkeymed.net

2. Use of Our Website

You may use our website for lawful purposes only.

You agree not to:

Use the website for unlawful or fraudulent purposes.
Attempt to gain unauthorized access to our website or systems.
Interfere with the security or operation of the website.
Copy, reproduce, modify, distribute, or commercially exploit website content without permission.
Submit false, misleading, or fraudulent information.
Use automated systems to collect or extract website content without our prior written permission.
Use our website in a manner that could damage Turkeymed or its reputation.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Website Information

We make reasonable efforts to ensure that information published on our website is accurate and up to date.

However, website content is provided for general informational purposes and may change without notice.

Treatment descriptions, prices, package details, photographs, results, treatment durations, and other information published on the website should not be considered a guaranteed offer or medical recommendation.

Information provided online may not reflect your individual medical circumstances.

4. Medical Information and Consultation

Information available on the Turkeymed website is not a substitute for an examination, diagnosis, or individualized medical advice from a qualified healthcare professional.

Any information provided through our website, email, WhatsApp, telephone, or other communication channels is intended for general information and preliminary consultation purposes.

A preliminary assessment or quotation does not constitute a final medical diagnosis or guarantee that a particular treatment will be recommended.

Final treatment decisions may only be made after an appropriate clinical assessment by the relevant healthcare professional.

5. Treatment Plans and Quotations

Treatment plans and price estimates provided before an in-person examination are preliminary.

The final treatment plan may change after a clinical examination, diagnostic assessment, medical history review, or other relevant evaluation.

Any quotation provided by Turkeymed may be subject to:

Medical assessment.
Treatment requirements.
Changes in the patient's condition.
Additional procedures or materials.
Changes in accommodation or transportation requirements.
Changes in applicable taxes, fees, or third-party charges.

Unless expressly stated otherwise in writing, a quotation does not constitute a binding guarantee that a particular treatment or result will be provided at the quoted price.

6. Medical Treatment

Medical and dental procedures are performed by qualified healthcare professionals and/or medical teams at the relevant healthcare facilities.

Turkeymed may coordinate treatment and patient services but is not necessarily the healthcare professional personally performing every procedure.

The healthcare professional responsible for your treatment will determine whether a particular procedure is medically appropriate.

No treatment can guarantee a specific medical, dental, aesthetic, or cosmetic result.

Individual results may vary depending on factors including health, anatomy, healing, compliance with aftercare instructions, lifestyle, and other medical factors.

7. Hair Transplant Results

Hair transplant results vary between patients.

Factors such as donor hair quality, hair loss pattern, age, genetics, medical conditions, healing, aftercare, and future hair loss may affect the outcome.

Photographs and before-and-after results shown on our website are provided for illustrative purposes and represent individual patient experiences.

They should not be interpreted as a guarantee that another patient will achieve the same result.

8. Dental Treatment

Dental treatment plans may require clinical examination, diagnostic imaging, and assessment by a qualified dental professional.

The final number and type of procedures, implants, crowns, veneers, fillings, or other dental treatments may differ from an initial estimate.

Materials, laboratories, brands, and treatment options may vary depending on clinical requirements and the agreed treatment plan.

9. Packages and Travel Services

Where Turkeymed offers medical tourism packages, the specific services included will be stated in the relevant quotation or package confirmation.

Depending on the package, services may include accommodation, airport transfers, clinic transfers, medication, treatment-related products, consultations, or other services.

Flights, visas, travel insurance, personal expenses, and services not expressly included in the confirmed package are generally the patient's responsibility unless otherwise agreed in writing.

Hotel availability, transportation, and other third-party services may be subject to availability and the terms of the relevant provider.

10. Travel and Visa Requirements

Patients are responsible for ensuring that they have the necessary:

Passport or travel documents.
Visa or entry authorization.
Travel insurance where appropriate.
Medical or travel documentation required by the relevant authorities.

Turkeymed does not guarantee that a patient will receive a visa or be permitted to enter Türkiye.

Travel arrangements are subject to applicable laws, regulations, airline policies, immigration requirements, and third-party service conditions.

11. Payments

Payment terms will be communicated to the patient before the relevant service or treatment is confirmed.

Where applicable, prices may vary depending on:

Treatment requirements.
Package selection.
Accommodation.
Additional procedures.
Materials or laboratory services.
Taxes or applicable charges.
Currency exchange rates.

Patients should confirm the final price and included services before making payment.

Any payment, deposit, cancellation, refund, or rescheduling terms specifically agreed in writing between Turkeymed and the patient will apply to the relevant booking or treatment.

12. Cancellation and Rescheduling

Cancellation and rescheduling conditions may vary depending on the treatment, booking, accommodation, transportation, healthcare facility, and third-party services involved.

Where specific cancellation or refund terms have been agreed in writing, those terms will apply.

Third-party services may have separate cancellation policies that are outside Turkeymed's control.

Patients should contact Turkeymed as soon as possible if they need to cancel or reschedule a consultation, treatment, accommodation, or transfer.

13. Patient Responsibilities

Patients are responsible for providing accurate and complete information relevant to their consultation and treatment.

This may include:

Medical history.
Existing medical conditions.
Medications.
Allergies.
Previous procedures.
Relevant dental or hair-loss information.
Travel information.

Patients must inform the healthcare team of any relevant changes in their health.

Patients are also responsible for following medical and aftercare instructions provided by the healthcare professionals.

Failure to follow medical or aftercare instructions may affect treatment outcomes.

14. Patient Photos and Information

Where patients voluntarily provide photographs or medical information for consultation purposes, Turkeymed may use this information to assess the requested treatment and prepare preliminary treatment recommendations.

Any use of patient photographs for marketing, publication, testimonials, or promotional purposes will be subject to the appropriate consent and applicable privacy requirements.

For more information, please see our Privacy Policy.

15. Intellectual Property

Unless otherwise stated, the content of this website, including:

Text.
Logos.
Branding.
Photographs.
Graphics.
Videos.
Design elements.
Layout.
Written materials.

is owned by or licensed to Turkeymed and is protected by applicable intellectual property laws.

You may not reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

16. Third-Party Services and Links

Our website may contain links, integrations, or references to third-party websites and services.

These may include:

Social media platforms.
Payment providers.
Booking services.
Hotels.
Transportation providers.
Analytics services.
Communication platforms.

Turkeymed is not responsible for the content, availability, security, or privacy practices of third-party services.

Your use of third-party services may be subject to their own terms and policies.

17. Privacy and Personal Data

Your personal information is processed in accordance with applicable data protection laws and our Privacy Policy.

Because Turkeymed provides medical tourism services, patients may voluntarily provide health-related information. Health data is subject to additional protection under applicable data protection legislation. Turkish law classifies health data as special-category personal data.

For information about cookies and similar technologies, please see our Cookie Policy.

18. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, security, technical updates, or other operational reasons.

19. Limitation of Liability

To the extent permitted by applicable law, Turkeymed shall not be responsible for losses or damages resulting from:

Reliance solely on information published on the website.
Medical outcomes that differ from expectations.
Changes in treatment plans resulting from clinical assessment.
Delays or cancellations caused by airlines, hotels, transportation providers, authorities, or other third parties.
Visa or immigration decisions.
Events outside our reasonable control.
Unauthorized access caused by circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

20. Events Beyond Our Control

Turkeymed will not be responsible for delays or failure to perform obligations caused by circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters.
Epidemics or pandemics.
War or civil unrest.
Government restrictions.
Transportation disruptions.
Strikes.
Major technical failures.
Cybersecurity incidents.
Changes in applicable laws or regulations.

Where reasonably possible, Turkeymed will communicate relevant changes and work with the patient to identify available alternatives.

21. Complaints and Disputes

If you have a concern regarding our services, please contact Turkeymed first so that we can review and attempt to resolve the matter.

Complaints should be submitted using:

Email: [email protected]

Nothing in these Terms prevents a consumer from exercising mandatory rights available under applicable consumer protection legislation.

22. Governing Law

These Terms & Conditions shall be interpreted in accordance with the laws applicable to Turkeymed and its operations in Türkiye, unless mandatory provisions of the law applicable to the patient provide otherwise.

Any dispute shall be handled by the competent courts and authorities as determined by applicable law.

23. Changes to These Terms

Turkeymed may update these Terms & Conditions from time to time to reflect changes to:

Our services.
Our website.
Our business practices.
Applicable laws and regulations.

The latest version will be published on this page with the applicable “Last Updated” date.

24. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: